Return & Refund Policy

RETURNS

Returns and exchanges will be accepted up to 7 days from the date of order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

REFUNDS (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two business days.

EXCHANGES (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at customerservice@frankieonthebeach.net and send your item(s) to Frankie on The Beach LLC at 17748 Revello Drive, Pacific Palisades, CA 90272
★★★★★

Love Frankie on The Beach products! The Shampoo works extremely well, spreads quite easily, and a little goes a long way. The dry shampoo is a great time saver. We've used this many times on our golden doodle. Highly recommend giving the products a try, your pet won't be disappointed!

Matt
Fort Worth, TX
★★★★★

Got all the products of Frankie on the Beach line. Not sure what to say but WOW! It was such a pleasure to wash Duke, felt like we were on a tropical beach somewhere the fragrance and the texture of the shampoo is incredible. Duke had a bath about a week ago and still smells amazing. The odor eliminator is so amazing!! Tried some on my couch, the smell is so luxurious. Now I am not afraid when people come over for dinner and everything smells like dog. The den smells like a beach. You go Frankie...thanks for your line, finally something that smells incredible!!

Marianne & Duke
Savannah, Georgia
★★★★★

Purchased a Frankie on the Beach Hoodie and a bottle of the Dry Shampoo. The hoodie is fantastic looks so vintage and the comfort level is a 10! Wearing at the beaches in Florida getting a lot of questions about it. Dry shampoo is simply the bomb, where has this product been all this time.

Heidi
Miami Beach, Florida
★★★★★

First off I love Frankie, we see the big guy strolling on the beach all the time, we had to support his brand and the cause. Tried the shampoo and conditioner, our dog smelled like fresh coconut for almost 2 weeks. He is Labradoodle with delicate skin. Frankie on the beach shampoo & conditioner is perfect no itching or dry spots.

Frankie we love you!!

Anonymous
Los Angeles, CA